COVID-19 update: contacting us

Stay up to date with the latest information about how COVID-19 might be affecting our phone and online, and how you can get in touch services, and how you can get in touch

Find out more.

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  • My Account

    Existing customers - My Account

    Manage your account online

    Access and update your information whenever it suits you with My Account.

    • View your policy
    • Change your personal details
    • Send us secure messages and requests.
  • Bereavement support

    Blossom and sky

    Help when you need it

    Handling the finances when someone has passed away can be daunting, and far from easy. We'll do everything we can to make it as simple as possible.

    We're here to guide you through each step:

    • How to let us know
    • Which documents you'll need
    • What happens next
    • How to contact us if you need any help.
  • Stay ahead of scams

    Stay a step ahead of scams

    We'll do everything we can to protect your money, but it's very important for you to stay alert to avoid pension and investment scams. Keep your financial information safe and be careful before entering into an investment.

    If you aren't sure what to do to stay secure, The Money Advice Service provides information to help you spot scams and protect yourself.

    If we need to make a payment to you for any plans you've had or still have with us, we'll get in touch to ask for your bank details. Before you give out your information, you should make sure it's really us by calling us on 03700 500 263

Protecting your data

Learn more about how we collect, store and use your personal data in our Data Privacy Notice. This includes information about the General Data Protection Regulation (GDPR) and what it means for you.