Reliance Bank

How to register with this lender as a new user

Contact to request an introducer’s pack

How to add Mortgage Club as a payment route with this lender

When submitting an application it will ask you to select your mortgage club as the payment route. Please choose “Legal and General Partnership Services”.

How to contact this lender

Mortgage queries

If you are a customer, broker, valuer or solicitor and your query relates to Mortgages please call one of our dedicated Mortgage telephone numbers below where you can speak to one of our colleagues in the Mortgage department:

  • 020 7398 5421
  • 020 7398 5422

(Calls may be recorded for training and monitoring purposes.) 

Alternatively, email the Mortgage department at

Please include the following information:

  • Nature of enquiry in the email subject line
  • Best contact telephone numbers and email address to respond to

Our hours are 8:30am – 4:15pm, Monday – Thursday and 10am – 4:15pm on Friday’s

Providing great service since 1890

Reliance Bank was established by the founder of The Salvation Army and remains part of The Salvation Army today. Our customers tell us we provide fantastic customer service. There are many more reasons to register with us:

Direct access to underwriters

We have an established team of mortgage experts including underwriters with long standing experience in the mortgage market. We offer fast underwriting decisions so you can be confident your customers will receive a great customer experience. 

Manual underwriting with personal and bespoke service

We provide an agreement in principle within 48 hours which is valid for four months.

Application to offer within 14 days. 

Wide product range

We have a broad range of mortgages at competitive rates. This means we can offer you the products your clients need up to 90% loan to value for first time buyers and house purchase. Up to 75% loan to value for remortgages and unencumbered applications and up to 85% loan to value for further advance applications.

The bank will use the following maximums during the assessment process:

  • Sole income: 4.5 x sole gross
  • Joint income: 4.5 x higher gross income + 1 x second income, or 3.5 x joint gross 

Register with us now

Contact to request an introducer’s pack. 

Fee received from lender
(Gross fee)
We'll pay you
(Net fee)
House Purchase0.37% (max £2500)0.35% (max £2250)
First Time Buyer0.37% (max £2500)0.35% (max £2250)
Remortgage (inc mortgage free properties)0.37% (max £2500)0.35% (max £2250)
Further Advance0.37% (max £2500)0.35% (max £2250)
Residential Product Transfer0.20% (max £2500)0.18% (max £2250)