About us

Coleman Street

We are one of the UK’s strongest insurance companies

We have a strong regulatory capital balance sheet with surplus Solvency II capital of £9.2 billion (as at 31 December 2023) and a well-diversified investment portfolio. We operate one of the largest balance sheets in the UK annuity market and are rated AA- by Standard & Poor’s, Aa3 by Moody’s and AA- by Fitch.

We are an experienced and trusted counterparty

We have insured over 3,500 pension schemes. Our institutional and retail retirement businesses provide income and security in retirement to over 1 million people. We have a strong execution and implementation track record. In 2023, we wrote over £12 billion of UK bulk annuity business including, a £4.8 billion buy-in with the Boots Pension Scheme and a £2.7 billion buy-in with the British Steel Pension Scheme, the last step in insuring all £7.5 billion liabilities. In addition, two thirds of transactions in 2023 were under £100 million, underlining our commitment to support pension schemes of all sizes.

We will look after your members

We pride ourselves on the high level of service that we deliver to our customers. We do not outsource our administration functions to third parties and value the direct relationships that we have with our customers.

We measure customer satisfaction through after-call surveys to ensure that members receive the highest standards of service when they interact with us. Our after-call surveys are run by Watermelon and our average Net Promoter Score (NPS) in 2023 was +70.

We are committed to the pension risk transfer market

We were one of the first bulk annuity providers in the UK and have worked with trustees and companies for over 35 years to better secure and protect their members’ benefits. Our business forms an important part of Legal & General’s overall growth strategy and is a key component of our ambition to continue to be a long-term investor in projects that are both socially and economically useful.