Select a reason

Retirement Income

Select a reason

Get a quote
I’ve got a question about my quote
I’ve a question about my pension income or payments

I’ve a question about my pension income or payments

We continue to prioritise queries relating to bereavements, setting up spouse pensions and change of details. All our lines are open although we may occasionally change our opening times so our team can complete other critical services.

You can notify us of a change of address, change of bank details, let us know about a bereavement or send us documents using our Digital Post Office using our online forms.

Or you can email us at paymentservices@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main existing customer page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Or you can call us on:

0345 766 0813

Monday to Friday. 9am to 5pm.
Call charges will vary. We may record and monitor calls.

I’ve got a question about my annuity

I’ve a question about my Pension Annuity

We continue to prioritise queries relating to bereavements, setting up spouse pensions and change of details. All our lines are open although we may occasionally change our opening times so our team can complete other critical services.

You can notify us of a change of address, change of bank details, let us know about a bereavement or send us documents using our Digital Post Office using our online forms.

Or you can email us at paymentservices@landg.com

If you wish to contact us by email about a product other than retirement, please visit our main existing customer page so we can deal with your query correctly.

If you’re contacting us by email please remember not to send any personal, financial or banking information because email is not a secure method of communication.

Or you can call us on:

0345 766 0813

Monday to Friday. 9am to 5pm.
Call charges will vary. We may record and monitor calls.

I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway, but owing to measures that we are taking to protect our employees and customers from the spread of COVID-19 across our business locations, this may take slightly longer than usual. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

You can contact us in the usual way, including by phone, letter or email. Relevant information should be in letters and documents you’ve received.

If it's not a retirement income product you are complaining about, please go to our main making a complaint contact page.

Our principles

To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:

  • We’ll treat you as an individual and with consideration.
  • We’ll empathise with your concerns and respond quickly.
  • We know your time is valuable, so we won’t waste it.
  • The person you speak to will be able to help with your complaint.
  • We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
  • We’ll do everything we can do to resolve your complaint.
  • We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
  • We want you to tell us what you think.
  • We’ll aim to learn from what you tell us and take action to put things right.
I’d like information about my rights in the privacy policy

Your rights in the privacy policy

If you'd like further information on the Pension Risk Transfer privacy policy, you can find it their privacy policy on this page. A Pension Risk Transfer is an old pension scheme you were previously a member of due to historic employment.

Accessibility support

Later Life Mortgages

Select a reason

Existing customer
New customers

Speak to us about our later life mortgages

To have a chat about your options for releasing equity from your home, or taking out a Retirement Interest Only Mortgage, call us on 0808 163 7522 Monday to Sunday, 8:30am to 8:00pm. We may record and monitor calls. Alternatively, you can request a call back from one of our advisers who will be happy to help you.

A lifetime mortgage creates a debt on your home.

With a Retirement Interest Only Mortgage, as a last resort, your home may be repossessed if you do not keep up with payments

 

 

Thank you for submitting your details

We'll be in touch soon. In the meantime, why not explore our ‘Rewirement’ section? It’s a great place to find articles, interviews, tips and ideas to help you enjoy a more colourful retirement.

Request a call back about our later life mortgages

If you'd like us to call you about our later life mortgages. please complete your full name and phone number. You can also provide your email address if you’d like to opt in to receiving emails about our products and services. Details on how we process your information can be found in our privacy policy.

 

By submitting this form you consent to us calling you to discuss how the products and services provided by Legal & General Financial Advice may work for you.

By providing your email address you're giving consent for us to send you emails with news, information and offers on the products and services provided by Legal & General Financial Advice. We'll never share your details with third parties for their own marketing purposes.

You can opt out of marketing at any time by emailing LGFAoptout@landg.com.

I want to make a complaint

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.

We can usually resolve most issues straightaway. If it takes longer we’ll contact you to let you know who will be dealing with it and what the next steps are.

After looking into your complaint we will respond as quickly as possible and keep in touch with you until your complaint has been resolved. If you disagree with our decision, feel we have misunderstood anything or you have any extra information please let us know.

If it's not a later life mortgage product, or our advice service  you're complaining about, please go to our main making a complaint contact page.

Our principles

To support our commitment to achieving an excellent customer experience you can expect us to meet these principles when dealing with your complaint:

  • We’ll treat you as an individual and with consideration.
  • We’ll empathise with your concerns and respond quickly.
  • We know your time is valuable, so we won’t waste it.
  • The person you speak to will be able to help with your complaint.
  • We give our people the support they need to do their job to resolve your complaint and if they can’t resolve it, they’ll take ownership and find someone who can.
  • We’ll do everything we can do to resolve your complaint.
  • We want to be fair to all our customers, and if we can’t resolve your complaint we’ll tell you why and tell you what other options you have.
  • We want you to tell us what you think.
  • We’ll aim to learn from what you tell us and take action to put things right.
Contact us about your rights in the privacy policy
Existing customers - accessibility support