The Health365 app from Teladoc Health is designed to help employees manage their health by providing fast and direct access to a Virtual GP. Employees will also be able to use the Health365 app to access a Mental Health service, Child Mental Health consultation and Online Physiotherapy service.

Available 24 hours a day 365 days a year, employees covered by our Group Income Protection and their immediate family*, have access to medical and wellbeing support in the moments that matter.



1. Virtual GP Service

Booking a GP appointment when it’s needed and at a time that fits around the individual isn’t always easy, but Virtual GP lets employees do just that.

Virtual GP doesn’t replace an employee’s registered GP. Instead, it’s there when they need fast answers and peace of mind for a medical problem that isn’t an emergency. Virtual GP can provide support for a range of concerns through phone or video – it can be just as effective as a traditional face-to-face appointment.

GPs also have direct access to consultants who specialise in dermatology, ENT, diabetes, endocrinology and neurology for immediate advice and guidance.



2. Mental Health Services

Good health starts with positive mental wellbeing.

Wellbeing is primarily centred in the mind, but is inextricably linked with physical health, financial health and social health. Our comprehensive wellbeing support is designed with mental wellbeing at its core to help employees when they need it most. We’ve partnered with Teladoc Health to help provide access to mental wellbeing support for employees and their immediate family.

Single session therapy is provided by Teladoc Health’s Clinical Psychologists with specific training in this practice.



3. Child Mental Health Consultations

Employees can request a mental health assessment for their child through a video link or over the phone. A Psychologist will contact the employee for an initial consultation which may take up to 30 minutes. They aim to develop a more detailed understanding of the child’s needs and conduct an initial assessment of suitability for the service.

A scheduled consultation which could last up to 90 minutes is conducted by a Psychologist with the employee and their child (where appropriate). This session aims to explore the child’s relationships at home, school and social networks, and to formulate an in-depth assessment of the child’s needs.

A summary report of the assessment and recommendations, along with supportive materials and resources is sent to the employee after the consultation.



4. Online Physiotherapy Service

The Online Physiotherapy service offers quick and easy access to a highly qualified Physiotherapist through a video link or over the phone if preferred.

Employees can request an appointment through the app or the portal. They'll receive an email and SMS to complete a brief pre-screening questionnaire about their symptoms. They can then book an appointment with a Physiotherapist of their choice through the email or SMS sent, choosing between a phone or a video consultation, at a time that's convenient for them.

The first appointment is a detailed assessment of their condition to formulate a diagnosis and their goals for recovery. A treatment plan is then put in place including advice, a link to the appropriate exercise videos, and further follow-up sessions depending on the clinical need.

Employees will have access to expert advice, guidance and evidence, to create a clear rehabilitation plan based on their individual needs.



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