Second medical opinion, nurse support and medical concierge

Nurse support services provide eligible claimants with telephone and messaging support from registered nurses. The nurses provide on-going care every step of the way during the insured’s illness.

No question is too big or too small. The nurse team can help the insured with many issues:

• Have they been given a diagnosis that they’d like to talk through?
• Have they been given some results that they don’t understand?
• Have they booked a break away and realised they’ve left their medication at home?
• Do they need practical support finding medical equipment or accessories to aid their recovery or help them cope with their condition?

The service is provided by fully qualified, experienced nurses registered and regulated by the Nursing and Midwifery Council. Nurse support services become available after a Group Critical Illness claim is approved. 

Medical concierge is a global treatment sourcing solution. The service allows the insured to focus on their specific treatment and medical requirements whilst the Case Manager at MEDIGO does all the liaising and coordination to deliver the treatment plan.

The medical concierge service will:

• Review the insured’s proposed treatment plan and supporting medical documents
• Talk to the insured or their representative about their treatment options, preferred location of treatment (UK or abroad), and treatment budget
• Search and present up to three quotations for treatment
• Book the treatment with the chosen provider (UK or abroad)
• Provide telephone support throughout the period of treatment
• Support with arrangements including flights, ground transport, accommodation, and interpreter services if needed
• Provide help with visa applications if needed

The service is available for most conditions. Exclusions may apply for certain high risk and cosmetic procedures.

The insured is liable for all payments for treatment and associated travel and logistics costs.

MEDIGO work hard to provide assurance of quality and a fair price which in most cases will be better than the prices available on a direct basis. This is largely thanks to preferential commercial terms negotiated by MEDIGO with its providers, as well as rigorous cost containment process that ensures fair pricing and billing in accordance with local regulations.